Work in progress
OmniCRM
A CRM and multichannel communication product that brings conversations, opportunities and context into one operation.
AI Engineer / Software Builder
AI-native systems.
Agents, automations and products connected to real data, APIs and teams.
Projects that improve operations.
I work at the intersection of product, software and artificial intelligence.
Support agents
Agents that qualify requests, retrieve knowledge and route cases with context.
AI operations
Flows connecting models, APIs, databases and human decisions with traceability.
AI-native engineering
AI belongs in the system, not the slide.
I start with the operational problem and design what is needed to put intelligence into production with control.
Understand the work
Map decisions, data, exceptions and the outcome that needs to improve.
Design the system
Define agents, tools, memory, contracts and human supervision points.
Ship software
Build interfaces, APIs, integrations, persistence and observability as one product.
Measure and improve
Use feedback, evaluations and responsible telemetry to improve quality and cost.
What supports an AI-native solution
Agent and tool orchestration
RAG, memory and context engineering
Human-in-the-loop for critical decisions
APIs, databases and queues
Evaluations, guardrails and observability
Product experience beyond the chatbot
I write to clarify what I learn.
Notes on architecture, agents and building products with AI.
Building Scalable AI Agents with LangGraph
Principles for designing stateful agents with supervision and predictable behavior.
Read articleEnd-to-end building, driven by technical curiosity.
I am Andre Muniz, an AI Engineer specializing in intelligent automation, agents and scalable software. I turn complex processes into clear, operable and useful products.
Shall we build something that works?
I am open to roles and conversations about AI engineering, product and software.